Shopping online with us isa lot like shopping at a retail store you browse our catalogue of products for the items you'dlike, put them in a shopping basket, and complete your purchase at the check-outarea. The only difference is, we're open 24 hours a day - seven days a week,...and you don't have to put on shoes and leave the comfort of your home to shop!

So read on and find out how you can enjoy the shopping experience with Our Online Store.

The first thing to do is browse our shop for the items you'd like. As you browse you'll see 'Add/Buy' link.Once you've found the    first product you'd like, simply add it to your online shopping basket by clicking on the 'Add/Buy' link.

Just like in a retail store, the shopping basket is a holding place for your items until you are ready to purchase them. You can view thecontents of your basket at any time by clicking on the 'View Basket' link on yourshopping page. And, just like a retail store, you can always remove items from your basket and put them back on the shelves.

Once you've decided upon your selection and checked your basket, you proceed to the Ordering Stage by clicking "Check Out". At this point you must decide whether you want to register with us or just place your order without registration. Registration means that you don't need to complete your details again if you order from us in the future. This action takes you to page where we need some extra details to complete the order.You enter your personal information, your name and address so we know where to send the goods.

At this point you must decide upon the payment method.You can pay online by entering your credit card information.

We appreciate that ordering online the first time can be a little confusing so if you have any problems or are unsure of any aspects of the ordering process please contact us and we'll try to help you out.

Terms and Conditions

PAYMENT:
You may pay by cheque to 'Scale Rail Model Centre', credit card or debit card. Visa - Mastercard - Switch-Solo or Delta. We do NOT accept American Express cards at the moment.

PLACING AN ORDER:
Orders can be placed through this secure online web site. Alternatively phone, email or fax your order. It is NOT recommended you email credit card details.
You can of course post your order with a cheque payment.
We do not charge the credit or debit cards until we actually send off the goods.

If ordering goods as a gifts or presents, PLEASE check availability as non-stock items might take a while to come back into stock. This can easily be done by calling us on 01293 783558.
We do NOT show stock count on our website.

DELIVERY:
Stock items are normally dispatched within 2 working days.
UK orders are normally despatched by Royal Mail or Parcel Force and are delivered in a few days. Allowance should be made for postal delays beyond our control. With regard to foreign orders- these are despatched within 4 days by Parcel Force or Royal Mail . Orders sent via airmail are usually delivered within a week after despatch and surface mail sometimes takes up to 6 weeks but it is often much quicker than this as the post office sometimes forwards surface mail via airmail.

Non stock, out of stock or new items will follow as soon as stock is available from the suppliers. Please note that for an order consisting of new items yet to be released and items already released and in stock, a separate delivery charge will be made. This is to allow the collectors to place an order and reserve the new items.

UK Post and packing:
Under 1 kilo £4.00
Over 1 kilo £8.00, excluding Train sets, Sundeala Boards, Trestles, and Baseboards for which additional delivery applies as follows: Train Set (each) £10.00 Baseboards £15.00 per board, Trestles £15.00 per order per pair.
Baseboards/trestles orders to Scotland and other outlying areas attract additional charges.Please call us to confirm these charges.

If unsure of the delivery charges, please feel free to choose the Unsure option and we will charge you the correct postage when the goods are dispatched.

Overseas: Postage at cost rounded to the nearest upward £. Minimum Delivery is £6.00. Please note that orders for track will be sent separately as the Post Office does not accept parcels longer than 60cm for overseas mail and this will put up the shipping charges higher. If unsure, please e-mail us in advance to obtain an estimated delivery cost.


PLEASE NOTE THAT WE RESERVE THE RIGHT TO CHARGE THE CORRECT POSTAGE AND PACKAGING IF AN INCORRECT OPTION IS CHOSEN WHILE FILLING OUT THE CHECKOUT FORM.

Please note that advance orders for new items will be treated as separate orders and subject to the respective delivery charges.

All items subject to availability. Prices include UK Vat prevailing rates where applicable.

Prices and delivery charges are subject to change.


See the manufacturers catalogue/web site for product specifications. A page with some useful links can be seen on our website.



We are a UK company. All amounts are quoted in pounds sterling ('£'), The actual amount billed to your credit card will be converted to your own currency by your bank at prevailing market rates.

E&OE



For further information contact:
Scale Rail Model Centre
117 Victoria Road
Horley
Surrey
UK
RH6 7AS

Tel 01293 783558
Fax 01293 784991
Email:sales@scalerail.com